+23% sales, +18% margin
Ultra-Luxury Furniture Provider
Leading ultra-luxury home and office furniture provider - shrinking margins, weak on-time deliveries, stagnant sales when we engaged.
01The context
A respected luxury name losing operating discipline.
The client struggled with three connected issues: organizational structure misaligned across functions, sales and margins under competitive pressure, and customer satisfaction dropping due to delivery delays and weak communication.
02The diagnosis
Operating discipline before brand expansion.
Tier-2/3 expansion would compound problems if internal alignment, OTIF and customer experience were not addressed first. We sequenced internal reset before geographic expansion.
03What we installed
The interventions, in order.
- Strategic realignment — Segment-specific sales targets, expanded product portfolio with international tie-ups.
- CRM + customer support desk — Lead generation, conversion, repeat orders, delivery traceability.
- Sales-MIS review system — Weekly cadence on 5 lead indicators.
- Tier-2/3 expansion — Geographic expansion with the operating spine to support it.
04The outcomes
Numbers, not deliverables.
+23%YoY sales growth
+18%Sales margin
97%OTIF
92%Customer satisfaction
Your story
Two hours. One conversation. On us.
Bring the question. We bring twelve years of pattern recognition.